Returns & Refunds
Yes, we are pleased to offer a return policy on unopened hair extensions within 7 days of receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer.
However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn, or tampered with.
*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT ***
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken.
To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging to qualify for an exchange or refund.
Why are hair extensions non-returnable if opened?
Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety very seriously and do not allow opened items to be returned for the safety of all our customers.
We are not alone - other hair e suppliers do not allow returns of opened items for the same reasons. This is also why we offer samples so that you can determine whether or not the shade and texture is the right match for you, before having to fully commit.
Several types of goods are exempt from being returned/refunded:
- Gift cards
- Braiding hair
Refunds (if applicable)
- Refunds are processed in the form of partial store credit.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, you will receive a store credit for the retail amount spent excluding the cost of shipping. There is a 15% restocking fee deducted from the subtotal.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, contact support at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items are final sale.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If the product is defective please kindly reach out to us via email@example.com, including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation. We will use this information to help you with your order, and eliminate errors in the future.
We offer returns or exchanges if the warranty seal on the packaging has not been broken. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number for extra safety.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Delivered but not delivered
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact couriers in order to investigate this issue. We are unable to process refunds for orders where tracking information states that it has been delivered to your shipping address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safely and sound.
*Please note that all orders shipped to a different address than the billing address will require additional verification as a provision to prevent unauthorized transactions. Our support team will notify you. We apologize for any inconvenience this may cause. We take security and your safety seriously and want to ensure the best and safest shopping experience for all our customers.
Address Change/Order Modifications
Sorry, once an order is placed no cancellations or modifications are permitted once it has been successfully submitted. Please ensure your shipping address is correct before completing your order.
Shipping & Processing
Shipping is USPS Priority Mail 5-8 business days. Processing is between 1-3 business days after you place your order. We keep inventory in stock, inventory does fluctuate based on customers need. If we so happen to not have your request in stock, we will need to order from our manufacturing warehouse in Cambodia. Processing time then would be 5-15 business days after you place your order. You will receive an email notification once your order has shipped. Expect delays during sale periods, weekend, and holidays.